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Microsoft MB-910 Certification is ideal for individuals who are looking to start their career in customer relationship management or those who are already working in this field and want to enhance their skills and knowledge. Microsoft Dynamics 365 Fundamentals (CRM) certification validates the candidate's proficiency in using the Microsoft Dynamics 365 CRM platform to manage customer relationships and improve business operations. By earning this certification, candidates can demonstrate their commitment to continuous learning and professional development, which can help them advance their careers in the field of customer relationship management.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q29-Q34):

NEW QUESTION # 29
A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities

NEW QUESTION # 30
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 31
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

NEW QUESTION # 32
A company sells and services commercial refrigeration equipment. The company is implementing Dynamics
365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Proficiency models
B. Resource roles
C. Service-level agreements
D. Resource skills

Answer: A,D

NEW QUESTION # 33
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 34
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